We are committed to total customer satisfaction. That's why we allow customers up to 1 year to return any item(s) in new, unworn condition with the tags attached for a full refund. No questions asked.
If you would like to return an item, contact our customer relations department via email at firstname.lastname@example.org, or at 800-417-8149 (Monday to Friday, 8AM - 5PM EST). We will be happy to walk you through the return process.
When returning a package please include your name, original shipping address, phone number and any order number/order ID. Please also include the reason for the return so we can process in the correct manner.
Ship your package using a traceable shipping service such as UPS, FedEx or USPS Priority Mail. By using this method, the return merchandise can be tracked and delivery can be confirmed.
312 Raleigh Street
Wilmington, NC 28412
If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell the item, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse and will be subject to a restocking fee being withheld from your refund. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue a credit, less the original cost of shipping and fees if, if any.