**This policy refers to orders that were placed on outdoorequipped.com only. Please refer to our Amazon Return Policy page if you purchased with us through Amazon.**
Get 100% of your money back with no-hassle returns
We are committed to total customer satisfaction. That's why we allow customers up to 1 year to return any item(s) in new, unworn condition with the tags attached for a full refund, no questions asked. We’ve listened to your feedback and now accept returns with no restocking fees.
If you would like to return an item, please contact our customer relations department via email at email@example.com, or at 800-417-8149 (Monday to Friday, 8AM - 5PM EST). We will walk you through the return process.
Want to exchange an item? Simply return your original item(s) and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive your return, we will inspect it for damage. If it is undamaged, we will return a full refund to the credit card you used to place the original order.
Packaging your return
If your return item includes a shoe box, please do not use that box as the shipping box. In order to resell the item, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse and will be subject to a restocking fee to be withheld from your refund. To avoid this, please place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for the inconvenience.
Shipping your return
When returning a package, please include your name, your phone number, the ship-to address from your original order, and any order number or order ID. Please also include the reason for the return so we can process it in the correct manner.
Ship your package using a traceable shipping service such as UPS, FedEx, or USPS Priority Mail. By using this method, the return merchandise can be tracked and delivery can be confirmed.
Ship returns to:
312 Raleigh Street
Wilmington, NC 28412