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Payment Types and Policies

Credit Cards & Debit Cards

We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number

Pre-authorizations

You might notice what looks like a pending $5 charge from us when viewing your credit or debit card account information online. This is not a charge, it is a pre-authorization. Pre-authorizations are only used to confirm that a card is valid before we attempt to charge the full order amount. These pre-authorizations are automatically voided immediately after they process. Sometimes it might take a few business days for voided transactions to fall completely off your credit or debit card account. Don’t worry, we will never attempt to capture these funds under any circumstances.

Declined Payments

If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

  • General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
  • AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
  • Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

Amazon Payments

To make a purchase using Amazon Payments Account, select Amazon Payments as your payment method. You will find this payment method on the shopping cart page. The PayPal login button is listed below the "Secure Checkout" button. To log into your Amazon Payments account, click the “Check out with Amazon Payments” button.

Refunds

Once we receive and inspect your return, a refund will be applied to your account.

PLEASE NOTE: that refunds are not instantaneous.

Allow 2-8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company. After 90 days, we can no longer apply refunds directly to credit cards. In those instances, we will mail you a refund check. If you paid by check and request a refund, you will also be issued a refund check.

Sales Tax

We are required by state law to charge sales tax on all orders shipped within the state of North Carolina.