Credit Cards & Debit Cards
We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. Debit card transactions will be processed just like credit cards. You will not be required to enter your PIN number to complete the transaction.
Pre-authorizations
When viewing your credit or debit card account information through an online banking system, you may notice what looks like a pending $5 charge from us. This is not a charge; it is a pre-authorization. Pre-authorizations are only used to confirm that a card is valid before we attempt to charge the full order amount. These pre-authorizations are automatically voided immediately after they process. Sometimes it may take a few business days for voided transactions to fall completely off your credit or debit card account. Don’t worry; we will never attempt to capture these funds under any circumstances.
Declined Payments
If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:
- General decline. This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
- AVS (Address Verification System) mismatch. The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
- Card code mismatch. The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.
Refunds
Once we receive and inspect your return, a refund will be applied to your account. Please note that refunds are not instantaneous. Allow 2-8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company.
90 days after a transaction, we can no longer apply refunds directly to credit cards. In those instances, we will mail you a refund check.
Sales Tax
We are required by state law to charge sales tax on all orders shipped within the state of North Carolina.